Companies
offering software outsourcing service in Vietnam are working out their
own development strategies to either affirm prestige among foreign
customers or burnish the image of Vietnam’s software industry in the
world’s information and technology (IT) map.
Reports
prepared by international research companies show that Vietnam’s
software and digital content industry has reached annual revenue of
US$2.3 billion and a growth rate of 20-25% per year since 2011.
Furthermore, IT labor costs in Vietnam are 40% lower than those in China
and India. This is why multinationals have sought outsourcing companies
in other countries which offer more reasonable prices in the current
economic turbulences. Vietnam will soon become the next potential
outsourcing destination for international software development.
Outsourcing destination
Over the past 17 years, TMA Solutions has employed an enormous staff of 1,600 engineers from only six on their initial days—the personnel which have helped the company compete successfully on the international market. TMA Solutions has won customers from 25 markets, including Japan, Australia, North America, Europe and Asia. The company’s success is indicative of Vietnamese engineers capability of participating in big and complicated high-tech projects. International media such as CNN, USA Today, NHK, Nikkei Computer or CBC have introduced TMA as an outstanding example of Vietnam’s software development.
Tran Phuc Hong, vice president of TMA Solutions, said the company has had great efforts in market development, especially in Australia and Japan. It has invested substantially in the fourth generation (4G) network, big data analytics, enterprise mobility and software products for fi nance, healthcare and education to meet diverse demands of customers. “This helps TMA Solutions not only keep regular customers but also gain an annual growth of 20%,” said Hong. “In the next six months, we plan to employ 250-300 engineers more for our development plan.”
Established in Vietnam in 2000, Global Cybersoft Vietnam (GCS) now has under its umbrella more than 750 engineers, many of whom can take part in complicated projects that require high technology on both domestic and international markets. Its two main centers in Vietnam – one in Quang Trung Software City (QTSC) in HCMC’s District 12 and the other in the central city of Danang – together with the mother company in the U.S. as well as rep offi ces in the U.S., Japan and Europe, has helped GCS conduct more than 1,000 projects of medium and large scales in 18 countries.
Ngo Van Toan, vice president of GCS, said in the current sagging economy, the company has been able to sign more outsourcing contracts, especially those from the U.S. and Japan. “The biggest challenge for the company and the software industry in general relates to human resources,” Toan said. “There are a large number of IT graduates every year, but most of them lack practical experience while it is hard to employ experienced ones.”
To surmount the bottleneck, GCS has invested in training and developing human resources through close cooperation with universities. It has set up a training center for new staffers and hundreds of university interns. Three-month training courses will help them acquire more practical experience through working on projects.
Being one of the leading enterprises specializes in business process outsourcing (BPO) in Vietnam, Digitexx provides scanning service, data entry and conversion, image processing, eBook processing and software development. Quality processes meet the requirements of the standard ISO 9001:2008, information security strictly complies with the standard ISO 27001:2005 and competitive price are the advantages which help Digitexx become a reliable service provider in Europe, Southeast Asia, the U.S., Israel and Vietnam. Established in Vietnam in 2003, Digi-texx now has nearly 400 skilled employees with annual growth rate from 30%.
Outsourcing destination
Over the past 17 years, TMA Solutions has employed an enormous staff of 1,600 engineers from only six on their initial days—the personnel which have helped the company compete successfully on the international market. TMA Solutions has won customers from 25 markets, including Japan, Australia, North America, Europe and Asia. The company’s success is indicative of Vietnamese engineers capability of participating in big and complicated high-tech projects. International media such as CNN, USA Today, NHK, Nikkei Computer or CBC have introduced TMA as an outstanding example of Vietnam’s software development.
Tran Phuc Hong, vice president of TMA Solutions, said the company has had great efforts in market development, especially in Australia and Japan. It has invested substantially in the fourth generation (4G) network, big data analytics, enterprise mobility and software products for fi nance, healthcare and education to meet diverse demands of customers. “This helps TMA Solutions not only keep regular customers but also gain an annual growth of 20%,” said Hong. “In the next six months, we plan to employ 250-300 engineers more for our development plan.”
Established in Vietnam in 2000, Global Cybersoft Vietnam (GCS) now has under its umbrella more than 750 engineers, many of whom can take part in complicated projects that require high technology on both domestic and international markets. Its two main centers in Vietnam – one in Quang Trung Software City (QTSC) in HCMC’s District 12 and the other in the central city of Danang – together with the mother company in the U.S. as well as rep offi ces in the U.S., Japan and Europe, has helped GCS conduct more than 1,000 projects of medium and large scales in 18 countries.
Ngo Van Toan, vice president of GCS, said in the current sagging economy, the company has been able to sign more outsourcing contracts, especially those from the U.S. and Japan. “The biggest challenge for the company and the software industry in general relates to human resources,” Toan said. “There are a large number of IT graduates every year, but most of them lack practical experience while it is hard to employ experienced ones.”
To surmount the bottleneck, GCS has invested in training and developing human resources through close cooperation with universities. It has set up a training center for new staffers and hundreds of university interns. Three-month training courses will help them acquire more practical experience through working on projects.
Being one of the leading enterprises specializes in business process outsourcing (BPO) in Vietnam, Digitexx provides scanning service, data entry and conversion, image processing, eBook processing and software development. Quality processes meet the requirements of the standard ISO 9001:2008, information security strictly complies with the standard ISO 27001:2005 and competitive price are the advantages which help Digitexx become a reliable service provider in Europe, Southeast Asia, the U.S., Israel and Vietnam. Established in Vietnam in 2003, Digi-texx now has nearly 400 skilled employees with annual growth rate from 30%.
Human resources play a vital role in the development of the outsourcing industry
Nguyen
Thi Phuong Thao, CEO of DIGI-TEXX Vietnam, said in addition to Germany,
its traditional market, the company has clinched others from Europe to
America, Israel and Southeast Asia.
At present, DIGI-TEXX focuses on taking care of old customers, seeking new customers and promoting brands through symposiums and exhibitions. “We have invested in infrastructure, improved production process and paid attention to high-profi le workforce training for better effi ciency and creativity,” Thao said. According to her, DIGI-TEXX’s revenue in the first half of this year increased by 36% from the year-earlier period. It has just signed long-term contracts with Austrian Post Group, IBM in Germany, the HCMC Taxation Department, Kinh Do Group and Ascendas Vietnam.
Development
As regards future development plans, Thao said DIGI-TEXX targets an annual growth of 30-40% with a staff exceeding 500 members. The company also finds ways to tap the potential of digital content services in the domestic market.
Due to increasing demand for software services while Vietnam has been listed in the world’s software outsourcing industry map, local company has favorable conditions for stronger development. To take this chance, TMA Solutions has plans to offer full-package services with higher values. The company has invested in research and development (R&D) activities to catch up with technology development, meeting stricter demand of customers and increasing values for customers. One advantage of TMA Solutions is that its office in QTSC can now accommodate 2,000 more engineers.
At present, DIGI-TEXX focuses on taking care of old customers, seeking new customers and promoting brands through symposiums and exhibitions. “We have invested in infrastructure, improved production process and paid attention to high-profi le workforce training for better effi ciency and creativity,” Thao said. According to her, DIGI-TEXX’s revenue in the first half of this year increased by 36% from the year-earlier period. It has just signed long-term contracts with Austrian Post Group, IBM in Germany, the HCMC Taxation Department, Kinh Do Group and Ascendas Vietnam.
Development
As regards future development plans, Thao said DIGI-TEXX targets an annual growth of 30-40% with a staff exceeding 500 members. The company also finds ways to tap the potential of digital content services in the domestic market.
Due to increasing demand for software services while Vietnam has been listed in the world’s software outsourcing industry map, local company has favorable conditions for stronger development. To take this chance, TMA Solutions has plans to offer full-package services with higher values. The company has invested in research and development (R&D) activities to catch up with technology development, meeting stricter demand of customers and increasing values for customers. One advantage of TMA Solutions is that its office in QTSC can now accommodate 2,000 more engineers.
Quang Trung Software City is home to many local and international companies in
software outsourcing
software outsourcing
Meanwhile,
GCS continues its investment in developing markets and workforce,
especially experts, training newcomers, and improving productivity and
service quality and total cost of ownership (a fi nancial estimate
intended to help buyers and owners determine direct and indirect costs
of a product or system). Corporate representatives said QTSC is a big
venue for outsourcing companies. The park has met high demand for
infrastructure and supporting services and has become a bridge linking
businesses with potential customers and with the Government.
MORE THAN 110 ENTERPRISES HAVE ANCHORED IN QTSC
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According to Lam Nguyen Hai Long, deputy CEO of Quang Trung Software City (QTSC), the park is home to more than 110 IT
enterprises. Most of them are outsourcing partners for customers in
Japan, the U.S. and Western Europe. QTSC will cooperate with these
businesses to carry out more promotion programs to help the latter
increase their competitive advantages
against rivals from China, India and the Philippines. QTSC and
enterprises will jointly organize outsourcing events of regional scale
annually to enhance the image of Vietnamese enterprises in the world.
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Source: The SaigonTimes Weekly – By Quang Tuan
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